Shipping & Delivery Policy

Domestic Orders

  • For prepaid or express orders: 3‑4 working days from order confirmation

  • For COD orders: 8‑10 working days from order confirmation.

  • For urgent requirements, please contact customer care personnel.

  • All delivery tracking information will be emailed to you.

  • Products once delivered, need to be checked and in case of any damage, intimation to be provided within 2 days with images.

  • We have tie ups with premium delivery companies to ensure you receive your product in the best condition with least amount of time.

Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

International Orders

  • All our products will be delivered within 7-10 working days once order is received

  • All delivery tracking information will be emailed to you.

  • Products once delivered, need to be checked and in case of any damage, intimation to be provided within 2 days with images.

  • We have tie ups with premium delivery companies to ensure you receive your product in the best condition with least amount of time.

Customs & import duties (International):

All of your GKXSITARA orders are shipped internationally from our warehouses across india to your provided shipping address via

DHL depending on the delivery location. Due to the nature of international shipping, there will be circumstances where you will be required to pay additional express shipping charges, import/custom duties, and taxes.

However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with DHL to customs clear your goods for you and deliver them to your doorstep, provided any custom charges incurred are cleared. Payment is required prior to delivery, at the point when the shipment arrives at the customs checkpoint. Once the customs duties have been settled, the shipment is then released and promptly delivered to its destination.

Custom duties, GST, and other taxes (India):

All prices displayed on the website and mobile app for customers within India are inclusive of applicable Indian taxes and VAT. So, no extra charges will be levied on the customers.

Neither GKXSITARA nor our delivery partners within India will ever request customers to pay any additional duties or taxes directly.

Kindly do not click on any links or respond to emails or text messages asking for payment of GST, VAT or other taxes, as these are not genuine.